Hanwha Vision Introduces 5-Year Warranty Program as Global Standard


Boosting Customer Satisfaction and Partner Support with Confidence in Product Quality

Hanwha Vision, the global vision solution provider, is excited to unveil a 5-year warranty program as its global standard for worldwide customers. This announcement marks a significant milestone in Hanwha Vision‘s commitment to delivering high-quality premium services and fostering strong partnerships with our global distributors and end-users.

In an effort to consistently raise the bar for customer satisfaction and stand out in the video surveillance market, Hanwha Vision is extending its warranty coverage to five years. Previously, Hanwha Vision‘s warranty policy varied between 1 to 5 years, depending on the region and type of partnership with distributors. However, the company is now streamlining its warranty policy, providing an integrated and consistent offering irrespective of region or partnership type. This move comes in response to Hanwha Vision‘s rapid growth in the USA, Europe, and various Asian countries.

The global 5-year warranty coverage is especially advantageous for customers looking to minimize their Total Cost of Ownership (TCO) with Hanwha Vision’s products and solutions in the long run. This policy change also represents a significant leap forward in terms of trust and service quality for all Hanwha Visiondistributors.

Choong Hoon Ha, Chief Sales and Marketing Officer of Hanwha Vision, stated that “Hanwha Vision is always deeply appreciative of the dedication and partnership of our global distributors. This 5-year warranty program not only demonstrates our confidence in the quality of our products but also aligns with our win-win growth strategy with our partners.”

For more information, check out the Warranty Policy.


Teaneck, NJ, October 17, 2023 Hanwha Vision is adding powerful new audio capabilities and an enhanced layer of security to its line of advanced surveillance systems with its new IP Audio System. The new system features several components including speakers in multiple form factors, an audio module for analog speaker control and an audio server.The system can operate as a stand-alone system, or it can be linked with a video surveillance system as an integrated solution to broadcast either real-time or pre-recorded messages to pre-emptively address suspicious or criminal activities. In addition to security-related messages, the system can also be configured to produce background music and informational announcements.

Users can input Text to Speech (TTS) messages that the system broadcasts as audio warnings and other notifications to reduce incidents of criminal behavior in public settings.

For example, while a customer is using an ATM machine, the surveillance system can detect if another person is hovering too close and issue an audio warning to maintain an appropriate distance.

In perimeter monitoring applications, the system can issue audio warnings if a potential infiltration is detected or if the system senses human activity that indicates a possible perimeter breaching.

In retail settings, the IP audio system can help prevent theft using a “dwell time trigger” that can detect people in a retail space lingering for a suspiciously long period, indicating the possibility of shoplifting, for example. The system can broadcast an audio warning instructing the person to seek assistance from a sales associate, making it clear to any potential shoplifter that their behavior is under surveillance.

Users can conveniently control when and how these messages are broadcast. The IP audio system easily integrates into a user’s video management system (VMS), allowing users to select the camera to use with an alarm event. They can also select the speaker they want to deliver the audio message.

Messages can be programmed for a female or male voice and in a number of languages. Users can monitor audio performance by checking the speaker’s status in the device’s web viewer, with a graphic bar showing the speaker’s output signal.

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About Hanwha Vision America

Hanwha Vision (formerly Hanwha Techwin) has been leading the global video surveillance industry with world-class optical design, image processing and cybersecurity technologies for more than 30 years. As it broadens its business to become a global vision solution provider, Hanwha Vision will deliver more valuable and meaningful insights to customers by collecting key information and providing big data analytics utilizing AI and cloud technologies.

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