Hello STEP Partners,

Thank you for being a valued Partner in our STEP Partner Program! We are excited to present to you the second edition of the STEP Update, packed with insights and developments from the past three months. In this edition, we shine spotlights on an important leadership transition, the addition of our new audio capabilities, and feature our esteemed Partner FaceME. Keep reading to discover valuable details about our WPC training, our partner portal and more. We trust that you will find this information valuable and eagerly await your feedback.

News and Highlights

From President to CSMO: A Transition of Leadership

C.H.Ha, Chief Sales and Marketing Officer (CSMO)

For the past three years, Choong Hoon (C.H) Ha has served as the President of Hanwha Vision North America. His exceptional leadership has guided Hanwha Vision to unprecedented success, achieving remarkable growth on a global scale, even amidst the challenges of the pandemic. We are delighted to announce that C.H. Ha will remain an integral part of Hanwha Vision North America, transitioning from the role of President to Chief Sales and Marketing Officer (CSMO). Taking his place as President of HVA is Kevin Seo, a dedicated leader with an extensive history of working in Aerospace, Tech and the management consulting industry. Mr. Seo is highly skilled in corporate strategy, mergers & acquisitions and business model innovations.

Kevin Seo, President of HVA

In guiding our company, Mr. Seo champions the philosophy of the 3 C’s. The first initial C embodies Challenge – recognizing that, as a premier solutions provider, we proactively confront potential hurdles before the market challenges us. The second C signifies Change – emphasizing our readiness to embrace and adapt to the evolving landscape as we strive to become the industry's leading solutions provider. Lastly, the third C represents Courage – urging us to face risks head-on as we navigate through new challenges and transformations. Under Mr. Seo’s leadership we eagerly anticipate further accelerated growth as a global vision solution provider.

Read more about these changes here.


Policy Changes:
We’ve made improvements to our warranty and advanced replacements policies.

Effective 11/1/23 our warranty policy is five (5) years from the purchase date on eligible products purchased after July 1st, 2023.

Advanced Replacements:
The advanced replacement terms remain unchanged for Authorized, Nickel and Copper levels. Adjustments have been made to levels Silver, Gold, and Platinum.

Effective 11/1/23

  • The Silver level advanced replacement period changes from one (1) year to three (3) years.
  • The Gold level advanced replacement period changes from two (2) years to five (5) years.
  • The Platinum level advanced replacement period changes from two and a half (2.5) years to five (5) years.

For more details on our warranty policy visit the warranty page on the partner portal.


Exciting updates to our Partner Portal

We have added a new banner on our Partner Portal welcome page that will take you to all of our new product releases for the year. Here you will find detailed information on our latest releases, like our new IP Audio System, new multidirectional cameras with AI and IR and so much more.

Did you know ?

You can download the latest version of our pricelist here on the Partner Portal.

Partner Spotlight

We're thrilled to shine a spotlight on our esteemed partner, FaceME. This cutting-edge tech company is a leader in the field of facial recognition and biometrics solutions. They focus on enhancing security and user convenience, and offer a range of products and services for industries such as access control, identity verification, and personalized user experiences.

FaceMe® Security seamlessly integrates with Wisenet WAVE to add AI facial recognition, providing Wisenet WAVE users with detection of block listed individuals, employee access control capabilities, and optimized facial search, which can lead to faster video investigations.

Read more about how FaceME works together with Hanwha Vision here.

Would you like to be featured in our next partner spotlight?

We would love to hear from you! Email us and let us know about your integration with HVA.

Tech Updates & Training

New IP Audio System

In October we revealed the addition of our new powerful audio capabilities. Our latest IP Audio System comprises various elements, including speakers in diverse shapes and sizes, an audio module designed for analog speaker management, and an audio server.

Read more about it here.

Explore Our Extensive Support Portal

Our comprehensive Support Portal houses a wealth of online technical tools and resources to help you succeed with us. In our portal you will find a range of tech tools including manuals, firmware, articles with step-by-step instructions, and configuration tips for various third-party products.

While you’re there, check out our FAQ section for answers to the most commonly asked questions.

Did you know ?

Our YouTube channel offers a range of videos including How-To’s, Self-Help Installation Guides, A series Tutorials & More

Unlock Your Potential with Wisenet Professional Certification

No matter if you’re a system integrator, installer, dealer, technical sales personnel or system design professional our Wisenet Professional Certification empowers you with the essential skills and knowledge to thrive in your field. Our training sessions are conveniently available in both online and in person formats.

As we approach the year-end, we are pleased to announce upcoming classes in multiple locations, including Los Angeles, and our headquarters in Teaneck, NJ. You can click  here to access a detailed program agenda and here to preregister for one of our upcoming sessions.

Don’t see your city on the list and would like to attend our training class? Reach out to your RSM and let them know!

We are happy to consider your city as we build out our schedule for 2024!

Did you know ?

We offer Virtual WPC training weekly. If you can’t make it to one of your live classes, our virtual classes offer a more flexible schedule and led by the same industry leading instructors. You can register for a virtual class here.


GSX 2023

September brought us to GSX in Dallas, Texas, where we unveiled a host of exciting new products! Get an exclusive look at our GSX Show Floor Spotlight here.

ISC East 2023

Last month we attended ISC East at the Jacob Javitz Center in NYC, where we got to showcase our new IP Audio system. Watch or video recap here.

You can access our full schedule of events our website. Click here to see to see where we will be throughout the rest of the year.

Feedback & Contact information

At Hanwha Vision we value your feedback and continuously strive to improve and tailor our content to your needs.
Please take a moment to answer the following question and leave a comment or suggestion of your own.

What would you like to see covered in the next STEP Partner update?
Send your response here.

Thank you for being a part of our community and we look forward to keeping you informed and inspired on this STEP Partner journey together!

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About Hanwha Vision America

Hanwha Vision (formerly Hanwha Techwin) has been leading the global video surveillance industry with world-class optical design, image processing and cybersecurity technologies for more than 30 years. As it broadens its business to become a global vision solution provider, Hanwha Vision will deliver more valuable and meaningful insights to customers by collecting key information and providing big data analytics utilizing AI and cloud technologies.

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