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Customer Support

Welcome to our Customer Support landing page, where you can find answers to many of your frequently asked questions.

FAQs

Have a question? Find the answer here.

HOW TO Videos

Everything about basic configuration and more.

Tools

Useful tools for installation and management.

Hanwha Vision Technical Support Portal

Search our Knowledge Base

Submit a Technical Support Request

Submit a technical request 24/7

Repair / Advanced Replacement

Initiate repair or replacement requests here.

Return for Credit

For products purchased from a Hanwha Strategic Distributor.

Warranty Check

Find the warranty policy for Hanwha Vision products here.

Still can’t find what you’re looking for?

Customer Service (Orders)

877.213.1222 Option 2
[email protected]

Inside Sales Support (Pre-Sales)

877.213.1222 Option 3
[email protected]

Our customer service support hours are Monday – Friday, 9AM - 5PM EST, excluding holidays.