Customer Support
Search our Knowledge base for answers to all your questions. If you still can't find what you are looking for, you can find our support options below. One of our experts will be glad to assist you.
Return for Credit
For authorized distributors only.
Tools
Get the latest design tools calculators and more…
Still can’t find what you’re looking for?
Our tech support hours are Monday – Friday, 9AM - 5PM EST, excluding holidays.
Support requests and automated report via chat can be accessed 24x7.
Support agents can assist in English, Spanish & French.
Our customer service support hours are Monday – Friday, 9AM - 5PM EST, excluding holidays.
Email
Customer Service (Orders): orderstatus@hanwha.com
Inside Sales Support (Pre-Sales): insidesales@hanwha.com
Phone
Customer Service (Orders): 877.213.1222, Option 2
Inside Sales (Pre-Sales): 877.213.1222, Option 3
Tech Support: 877.213.1222, Option 1