Hanwha Techwin Opens New U.S.-based Repair and Parts Center to Better Service Customers

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New location expands resources for North and Latin American customer service and support with enhanced capabilities for faster response times

Teaneck, NJ, August 2, 2022 – Hanwha Vision America, a global supplier of intelligent video surveillance solutions, opened the doors to its new Hanwha Total Care Center (HTCC) in July. Located near the company’s New Jersey headquarters, the new 10,000 sq-ft-space will handle Advanced Replacement and Repair Services for Hanwha products across North and Latin America and receive return units from partners.

The HTCC is fully owned and managed directly by Hanwha Techwin, giving the company greater control over the repair and parts replacement processes, and enabling them to deliver the highest levels of service.

“Our goal is to minimize any downtime due to product issues or parts requests as much as possible," said Mr. C.H. Ha, President at Hanwha Techwin America. “With this new repair and service center, we can provide even more timely and comprehensive support to our customers and partners regardless of their location.”

The new center will also support many of the company’s repair centers and sales offices in other regions throughout the Americas. It will also play a key role in the overall improvement of Hanwha product quality and performance by providing feedback on product repairs to engineering and manufacturing teams.

The Hanwha Total Care Center is located at 100 West Forest Ave, Suite H, Englewood, NJ 07631. For more information, visit our support page.

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About Hanwha Vision America

Hanwha Vision (formerly Hanwha Techwin) has been leading the global video surveillance industry with world-class optical design, image processing and cybersecurity technologies for more than 30 years. As it broadens its business to become a global vision solution provider, Hanwha Vision will deliver more valuable and meaningful insights to customers by collecting key information and providing big data analytics utilizing AI and cloud technologies.

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